FAQ

When is my order shipped?

We ship within 5-7 Business Days of an Order being placed.

 How long will it take to receive my order?

 This depends on whether it is an International or a Domestic order. All orders within the U.S. are considered domestic orders and they are shipped and delivered within 3-5 business days. International orders will take typically 2-4 weeks to arrive to their destination. Please feel free to email us if there is anything we can further assist you with.

 Where do you ship?

We ship all around the world.

 My item arrived damaged, what do I do?

If you have received a damaged item, contact us within 7 days of delivery with your order # and details, and we will take care of it at no cost to you.

 What is your return policy? 

We do not accept returns or exchanges, however we do offer a replacement or refund for damaged items.

 Will you be restocking any time soon?

If the item is displayed in our store we most likely will be restocking it. Community feedback plays a big part in what gets restocked, which means the products that are more highly requested gain priority over others.

I entered the wrong address, may I request a change?

We encourage all of our customers to double check their address upon checkout, but in the event that you’ve made a mistake and need your address to be corrected we ask that you email us with the correct information immediately. We will not be held responsible for lost or stolen mail that has to deal with misinformation provided to us.

Did we miss something?

For any other questions not already addressed on our FAQ please feel free to contact us at otakustickers@gmail.com

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